Testimonials

As my job is winding down please allow me to commend two members of your field staff that have exhibited superior professionalism, a superior work ethic, and outstanding leadership in their individual trade(s). Both men have earned the highest respect from me as a customer.

Of course, I am speaking of Frances Mooney, Morgan Russell Site Engineer and Marty Pitcher, Team Leader and Senior Trades Men. These individuals went above and beyond the norm to ensure my complete satisfaction as the work progressed. Both men were always available to respond to any and all questions that I had. They possessed the ability to relate to me, as a lay person, all aspects of the undertaking thus ensuring me during the progression of the project that my problem would be alleviated.

In today’s world it is rare that a business can find and retain this caliber employee. Any firm would be pleased to hire such men of character and expertise to represent them. Please extend my gratitude for a job well done to these men.

If there is a company program for employee recognition I am requesting that these men be singled out to receive some type of monetary reward. Again please extend my sincere thanks to both of these men.

We wish to express our appreciation in your donation of topsoil to assist in improving the appearance of our school.

It is with willing businesses, such as yours, that make it easier to accomplish tasks of making the appearance of the school more appealing and improving the county in general.

Thank you for your generous donation.

Thank you & your men for responding to my emergency so promptly. I’m truly impressed with the quality of the work and the speed in which it was done. I’m very grateful.

I write this letter to commend your employee, Michael Howard. He is clearly a man of integrity, and you are fortunate to have him working for you.

My wife and I live in Lower Marlboro. On the evening of June 5th, we had planned to meet each other in Galesville for dinner. My wife was involved in hectic preparations for a trip to the Paris Air Show, leaving June 9th. Additionally, she was responsible for a booth at a Trade Show at the Pax River Naval Air Station on June 6th. She had arranged to pick up some plexiglass panels in Harwood and travel from there to meet me at the restaurant. Our schedules were so intensive that this was to be an important time for us together.

When she arrived at the restaurant and went to retrieve her purse, she found it was not in her car. Eventually, she realized that she might have left it in Harwood. She left the restaurant to retrace her steps, eventually returning not having found her purse and convinced that she had left it on her trunk lid when she left the house in Harwood and that it must have fallen off. As you can imagine, the prospect of having to cancel multiple credit cards and get new identification, especially with the other hectic things that were going on, put a serious damper on the evening’s events.

I prayed that perhaps another driver had found the purse and would have the integrity and honesty to call. As soon as we left the restaurant, I called our home telephone number and to our great delight, there was a message from Mike Howard that he had found the purse by the roadside. He arranged for us to come by his house, and within a half hour of leaving the restaurant, my wife had her purse back in hand with everything intact, including $94.00 in cash. She gave the cash to Mike in appreciation. However, she had a hard time getting him to take it. We tried to tell him ant I hope by this letter that he will understand more the importance and significance of his acting upon what must be native integrity. The evening, in the course of two hours, we went from the high of anticipation in spending time together to the low of experiencing “a straw that could break the camel’s back” to the best kind of high – meeting an honest person with integrity.

When we arrived at Mike’s house, we noted the pickup truck with the name of your organization on it and in our discussion learned of Mike’s employment.

I suspect that it is commonplace for employees who drive company trucks not to recognize that, in doing so, they stand in the shoes of the organization. Last night, Mike Howard, as a person and as the representative Morgan E. Russell, Inc., exemplified the best of honesty and integrity.

I hope that you will share this letter not only with Mike but with his fellow employees.

How can I adequately thank you for the quality of the work your company has done for me at my farm in Cheltenham? “We” have taken an ugly, rectangular pond that had no use for dog training and transformed it into one of the nicest training ponds I have ever seen. Additionally, it is now lovely to view, has slopes that will allow me to mow, has enough nice trees for shade, has a safe berm, and will be encircled by a road.

Although this was, I am sure, a small job for you, it represents many years of my savings. Your approach to the job made me feel as if it were one of your most important projects. Not only were you wiling to accommodate my short list of additional chores that needed to be done by heavy equipment, your idea of putting a road around the pond and generous offer to do it for the cost of the gravel was far beyond anything that one could expect.

All of your staff – the ladies in the office, Fran, Paul, Marty, the other operators – have been polite, respectful, knowledgeable. Without the suggestions made by Paul and Marty, the pond would not be as functional for dog training nor as pleasing to the eye as it is. Their long years of experience and willingness to share their knowledge have been very beneficial.

Thank you again for all your consideration. I feel as if I have made a new group of friends as well as knowing where to get excellent work done. And, finally, if your ever nee a staff person for PR be sure to give the job to Marty.

We want to tell you how much we appreciate the job Clinton did spreading gravel on our driveway. We’ve never seen a job like that done so smoothly and so well